Frequently Asked Questions
Here you will find answers to the most common questions about our products and services.
Are your laptop chargers original or compatible replacements?
We offer both original OEM chargers and high-quality compatible replacement adapters. All our chargers come with a warranty for your peace of mind.
Do you offer delivery in Nairobi and countrywide?
Yes, we offer same-day delivery within Nairobi and next-day delivery countrywide across Kenya via reliable courier services.
What is your warranty policy on laptop adapters?
All our original adapters come with a 12-month warranty. Compatible replacement adapters are covered by a 6-month warranty against manufacturing defects.
How do I know which charger is compatible with my laptop?
You can search our website using your laptop model or part number. Alternatively, contact our support team on WhatsApp with a picture of your old charger or laptop model, and we will assist you.
What is your return and refund policy?
We have a 30-day return policy for defective items. If the charger is faulty or incorrect, we will replace it or issue a refund provided it's returned in its original condition.
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